contact@narvistech.com
Settings → Need help? → Contact support
When you email, please include the email address you sign in with, your phone model and a short description or screenshot of the issue.
Open the app and tap Continue with Google or, on iPhone and iPad, Continue with Apple. Your data is linked to that account, so use the same sign-in method on every device to see the same staff and records.
You're most likely signed in with a different account than before (for example Apple instead of Google, or a different Google account). Sign out from Settings and sign in again with the account you used originally. If the data still isn't there, email us and we'll look into it.
New accounts get a free trial with full access. You won't be charged during the trial, and if you cancel before it ends you won't be charged at all. After the trial, the subscription renews automatically until you cancel.
In the app, go to Settings → Manage subscription. From there you can cancel, resume or change the card your renewals are charged to. When you cancel, you keep full access until the end of the period you've already paid for.
If you subscribed through the App Store, you can also manage it from your iPhone: Settings → [your name] → Subscriptions → Staff Register. Subscriptions bought through Google Play are managed in Play Store → Payments & subscriptions.
Please see our Refund Policy. For a duplicate charge or billing error, email us with your account email and the details of the charge. Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com.
Salaries are calculated in AED down to the fils, based on the attendance you mark (present, absent, half-day, overtime) and the public holidays you set. End-of-service gratuity follows UAE labour law using each worker's length of service and basic salary. You can review every figure in the staff report before payday.
Yes. Your records are stored securely in the cloud and linked to your account, so you can switch phones and sign in to pick up where you left off. Read more in our Privacy Policy.
Go to Settings → Delete account in the app. This cancels any active subscription and permanently removes your account and data. You can also request deletion by email. See Delete Account for details.